/* ===================================================================
   MarFyx · Rediseño 2026 — Sistema de diseño compartido
   Paleta clara/suave, sidebar blanco (activo celeste), chips de estado,
   botones, tarjetas, timeline de globitos, modales y cards de categoría.
   Se incluye en todas las páginas; cada sección tiene además su propio CSS.
=================================================================== */
:root{
  --rd-bg:#eef1f6; --rd-app:#f5f8fc; --rd-card:#ffffff; --rd-line:#e6ecf3;
  --rd-ink:#2b3a52; --rd-muted:#6b7a90; --rd-faint:#9aa7b8;
  --rd-accent:#2f6fed; --rd-accent-soft:#e7eefc; --rd-accent-ink:#295fce;
  --rd-green:#1f9d63; --rd-green-soft:#e4f5ec;
  --rd-amber:#b9791f; --rd-amber-soft:#fff4e0; --rd-amber-bd:#f2dcae;
  --rd-red:#d64550; --rd-red-soft:#fdecec; --rd-slate:#2b3a52;
  --rd-radius:14px;
  --rd-font:"Inter","Segoe UI",Tahoma,system-ui,sans-serif;
}

/* Chips de estado / prioridad */
.rd-chip{display:inline-flex;align-items:center;gap:5px;border-radius:999px;padding:5px 12px;font-size:11px;font-weight:800;letter-spacing:.02em;line-height:1}
.rd-est-nuevo{background:#e7eefc;color:#2f6fed}
.rd-est-asignado{background:#ede9fe;color:#7c3aed}
.rd-est-pendiente{background:#fff4e0;color:#b9791f}
.rd-est-en-proceso{background:#e7eefc;color:#2f6fed}
.rd-est-pendiente-aprobacion{background:#fbf0df;color:#b9791f}
.rd-est-resuelto{background:#e4f5ec;color:#1f9d63}
.rd-est-cerrado{background:#eef2f7;color:#6b7a90}
.rd-prio-alta,.rd-prio-urgente{background:#fdecec;color:#d0616b}
.rd-prio-media{background:#fdf1e0;color:#cf9a52}
.rd-prio-baja{background:#e7f5ed;color:#63ab82}

/* Botones */
.rd-btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;border:none;border-radius:11px;padding:11px 18px;font-size:13.5px;font-weight:800;color:#fff;background:var(--rd-accent);cursor:pointer;text-decoration:none;font-family:var(--rd-font);transition:.15s;line-height:1}
.rd-btn:hover{filter:brightness(.96);transform:translateY(-1px)}
.rd-btn.slate{background:var(--rd-slate)} .rd-btn.green{background:var(--rd-green)} .rd-btn.red{background:var(--rd-red)}
.rd-btn.ghost{background:#fff;color:var(--rd-ink);border:1px solid var(--rd-line)}
.rd-btn.ghost:hover{border-color:#cfe0fb;transform:none;filter:none}
.rd-btn.block{width:100%}

/* Tarjetas y labels */
.rd-card{background:#fff;border:1px solid var(--rd-line);border-radius:var(--rd-radius)}
.rd-lbl{font-size:10.5px;font-weight:800;color:var(--rd-faint);letter-spacing:.5px;text-transform:uppercase}
/* Chip de ícono para encabezados de sección (detalle del ticket) */
.rd-sechip{width:28px;height:28px;border-radius:9px;display:inline-flex;align-items:center;justify-content:center;font-size:13px;flex-shrink:0}
.rd-field{box-sizing:border-box;background:#fff;border:1px solid var(--rd-line);border-radius:12px;padding:11px 13px;font-size:13.5px;color:var(--rd-ink);font-weight:600;font-family:var(--rd-font);width:100%}
.rd-field:focus{outline:none;border-color:#bcd3f7;box-shadow:0 0 0 3px rgba(47,111,237,.12)}

/* Badge de sidebar (no se muestra si es 0) */
.rd-bd{background:#fdecec;color:#d0616b;font-size:10.5px;font-weight:800;min-width:20px;height:20px;border-radius:10px;display:inline-flex;align-items:center;justify-content:center;padding:0 6px}

/* ===== Timeline de globitos (moderno) ===== */
.rd-tl{position:relative;margin:16px 8px 10px}
.rd-tl .track,.rd-tl .fill{position:absolute;top:23px;height:4px;border-radius:3px}
.rd-tl.n4 .track{left:12.5%;right:12.5%} .rd-tl.n4 .fill{left:12.5%}
.rd-tl.n3 .track{left:16.66%;right:16.66%} .rd-tl.n3 .fill{left:16.66%}
.rd-tl .track{background:#e9edf3}
.rd-tl .fill{background:var(--rd-accent);transition:width .3s;width:0}
.rd-tl .row{position:relative;display:flex}
.rd-tl .node{flex:1;text-align:center;z-index:1}
.rd-tl .bub{width:46px;height:46px;border-radius:50%;margin:0 auto;display:flex;align-items:center;justify-content:center;background:#fff;border:2px solid #e6ecf3;box-shadow:0 3px 8px rgba(40,60,90,.07);transition:.2s;color:#b6c0cf;font-size:18px}
.rd-tl .tlab{font-size:10.5px;font-weight:800;margin-top:10px;color:var(--rd-faint);line-height:1.25}
.rd-tl .node.done .bub{background:var(--rd-accent);border-color:var(--rd-accent);color:#fff}
.rd-tl .node.cur .bub{transform:scale(1.06);border-color:transparent;color:#fff}
.rd-tl .node.done .tlab,.rd-tl .node.cur .tlab{color:var(--rd-ink)}

/* ===== Modal genérico ===== */
.rd-ov{position:fixed;inset:0;background:rgba(18,26,44,.42);display:flex;align-items:center;justify-content:center;padding:24px;z-index:1200}
.rd-modal{background:#fff;border-radius:18px;width:560px;max-width:100%;max-height:88vh;overflow:auto;box-shadow:0 24px 60px rgba(20,30,50,.3);font-family:var(--rd-font)}
.rd-modal.sm{width:424px}
.rd-mhead{position:sticky;top:0;background:#eef4fb;border-bottom:1px solid var(--rd-line);padding:15px 18px;display:flex;justify-content:space-between;align-items:flex-start;gap:10px;z-index:1}
.rd-mx{width:30px;height:30px;border-radius:9px;background:#fff;border:1px solid var(--rd-line);display:flex;align-items:center;justify-content:center;cursor:pointer;color:var(--rd-muted);font-weight:800;flex:none}
.rd-mbody{padding:20px}
.rd-trans{display:flex;align-items:center;justify-content:center;gap:10px;margin:2px 0 4px;color:var(--rd-faint)}

/* Nota privada (comentario interno) */
.rd-priv{background:var(--rd-amber-soft)!important;border-color:var(--rd-amber-bd)!important}
.rd-priv-tag{font-size:9.5px;font-weight:800;color:var(--rd-amber);letter-spacing:.3px;margin-bottom:4px;text-transform:uppercase}

/* ===== Comentarios estilo CHAT ===== */
.rd-chat{display:flex;gap:10px;margin-bottom:13px;align-items:flex-start}
.rd-chat.me{flex-direction:row-reverse}
.rd-ci{width:30px;height:30px;border-radius:50%;flex:none;display:flex;align-items:center;justify-content:center;color:#fff;font-size:10px;font-weight:800}
.rd-chat-body{max-width:78%;min-width:0}
.rd-chat.me .rd-chat-body{text-align:right}
.rd-chat-who{font-size:10.5px;font-weight:800;color:var(--rd-muted);margin-bottom:3px;display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.rd-chat.me .rd-chat-who{flex-direction:row-reverse}
.rd-bubble{display:inline-block;text-align:left;background:#fff;border:1px solid var(--rd-line);border-radius:14px;padding:9px 13px;font-size:13px;color:var(--rd-ink);line-height:1.5;max-width:100%}
.rd-bubble.mine{background:#eaf2fd;border-color:#dbe8fb}
.rd-bubble.priv{background:var(--rd-amber-soft);border-color:var(--rd-amber-bd)}
.rd-bubble p{margin:0;white-space:pre-wrap;word-break:break-word}
.rd-chat-imgs{display:flex;flex-wrap:wrap;gap:7px;margin-top:8px}
.rd-chat-img{width:80px;height:80px;border-radius:8px;overflow:hidden;border:1px solid var(--rd-line);cursor:pointer;flex:none}
.rd-chat-img img{width:100%;height:100%;object-fit:cover;display:block}

/* ===== Historial (timeline vertical) ===== */
.rd-hist{position:relative;padding-left:26px}
.rd-hist::before{content:'';position:absolute;left:8px;top:8px;bottom:8px;width:2px;background:var(--rd-line);border-radius:2px}
.rd-hist-item{position:relative;margin-bottom:12px}
.rd-hist-item:last-child{margin-bottom:0}
.rd-hist-dot{position:absolute;left:-23px;top:13px;width:12px;height:12px;border-radius:50%;background:#fff;border:3px solid var(--rd-accent);box-shadow:0 0 0 3px #fff}
.rd-hist-item.creado .rd-hist-dot{border-color:#1f9d63}
.rd-hist-item.cerrado .rd-hist-dot{border-color:#6b7a90}
.rd-hist-card{background:#f7f9fc;border:1px solid var(--rd-line);border-radius:10px;padding:11px 13px}
.rd-hist-head{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:3px;flex-wrap:wrap}
.rd-hist-name{font-weight:800;color:var(--rd-ink);font-size:12.5px}
.rd-hist-date{font-size:11px;color:var(--rd-faint);font-weight:600}
.rd-hist-desc{color:var(--rd-muted);font-size:12.5px;margin:0;font-weight:600}

/* Acordeón (historial colapsable) */
.rd-acc{background:#fff;border:1.5px solid #e2e8f0;border-radius:12px;overflow:hidden}
.rd-acc-sum{list-style:none;cursor:pointer;display:flex;align-items:center;gap:10px;padding:16px 20px;font-weight:800;color:#0f172a;font-size:1.05rem;user-select:none;transition:background .12s}
.rd-acc-sum::-webkit-details-marker{display:none}
.rd-acc-sum:hover{background:#f7faff}
.rd-acc-title{flex:0 0 auto}
.rd-acc-count{background:#eef2f7;color:var(--rd-muted);font-size:12px;font-weight:800;border-radius:999px;padding:2px 10px;line-height:1.5}
.rd-acc-chev{margin-left:auto;color:var(--rd-faint);transition:transform .2s ease;font-size:14px}
.rd-acc[open] .rd-acc-chev{transform:rotate(180deg)}
.rd-acc-body{padding:4px 20px 20px}

/* Cards de categoría (wizard) */
.rd-catgrid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}
.rd-catcard{border:1.5px solid var(--rd-line);background:#fff;border-radius:14px;padding:14px 8px;text-align:center;cursor:pointer;transition:.15s}
.rd-catcard:hover{border-color:#cfe0fb}
.rd-catcard .ico{width:42px;height:42px;border-radius:12px;margin:0 auto 8px;display:flex;align-items:center;justify-content:center;background:#f2f6fb;color:#8a96a8;font-size:18px}
.rd-catcard .lb{font-size:11.5px;font-weight:800;color:var(--rd-ink)}
.rd-catcard.on{border-color:#bcd3f7;background:#f2f7ff}
.rd-catcard.on .ico{background:var(--rd-accent);color:#fff}
.rd-catcard.on .lb{color:var(--rd-accent-ink)}
@media(max-width:560px){.rd-catgrid{grid-template-columns:repeat(2,1fr)}}

/* Miniaturas de adjuntos */
.rd-thumbs{display:flex;gap:8px;flex-wrap:wrap}
.rd-thumb{position:relative;width:64px;height:64px;border-radius:11px;background:#dbe6f5;object-fit:cover}
.rd-thumb-x{position:absolute;top:-6px;right:-6px;width:20px;height:20px;border-radius:10px;background:#2b3a52;color:#fff;font-size:10px;font-weight:800;display:flex;align-items:center;justify-content:center;cursor:pointer;border:none}
.rd-addthumb{width:64px;height:64px;border-radius:11px;border:1.5px dashed #cdd8e8;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;color:var(--rd-muted);font-size:9.5px;font-weight:800;cursor:pointer;background:#fff}